Privacy Policy

Craft Master Custom Pools Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website (the “Website”), when you engage with us for construction services, and your rights regarding that information.

1. Information We Collect

We may collect information about you in various ways, including:

  • Personal Information: Information you provide voluntarily when you request a consultation, receive a quote, sign a contract, subscribe to updates, or communicate with us. This may include your name, email address, phone number, physical address, project details, and any other information you choose to provide.

  • Project Information: For construction services, we may collect details about your property, site plans, permitting documents, and related project specifications.

  • Automatically Collected Information: When you visit our Website, we may collect information such as your IP address, browser type, operating system, pages visited, and the time and date of your visit. We may use cookies and similar technologies to collect this information.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • To provide estimates, contracts, and construction services.

  • To coordinate scheduling, permitting, subcontractors, and inspections.

  • To process transactions and maintain accurate billing records.

  • To communicate with you, including project updates and marketing communications.

  • To analyze usage and trends to improve our Website and customer experience.

  • To comply with legal, insurance, and warranty obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Subcontractors and Service Providers: We may share your information with trusted subcontractors, suppliers, permitting offices, and vendors as necessary to complete your project.

  • With Third-Party Service Providers: Such as marketing, accounting, or IT providers who perform services on our behalf.

  • For Legal and Compliance Reasons: We may disclose your information as required by law, to enforce our contracts, or to protect our legal rights.

  • SMS and Phone Consent: We do not share your SMS consent or phone number with any third party.

4. Your Rights

As a Florida resident, you may exercise the following rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Correct: You may request correction of inaccurate or incomplete personal data.

  • Right to Delete: You may request deletion of your personal information, subject to exceptions for records we must retain for contracts, warranty, insurance, or legal obligations.

  • Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

5. Retention of Records

Because construction projects often involve warranties, insurance, and permitting compliance, we may retain certain project and customer records for as long as reasonably necessary to fulfill these obligations or as required by law.

6. Security of Your Information

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@craftmastercustompools.com

  • Phone: (561) 798-7929

  • Address: Craft Master Custom Pools Co.
    8233 Gator Ln, Suite 20
    West Palm Beach, FL 33411

By using our Website or engaging with us for construction services, you consent to the terms of this Privacy Policy.

Updated: 9-14-25

Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website and services offered by Craft Master Custom Pools Co. (“we,” “us,” or “our”). By using our Website or services, you agree to these Terms.

1. General Terms of Service

  • Estimates & Contracts: Any estimate provided is subject to change based on site conditions, permitting requirements, and material availability. Final terms are governed by the signed construction contract.

  • Payments: Payment schedules, deposits, and final balances are outlined in each customer’s contract. Late payments may result in project delays or additional fees.

  • Project Images & Testimonials: With your consent, project photos or testimonials may be used for marketing purposes.

  • Warranties: Warranties are provided as specified in your construction contract and are subject to the terms outlined therein.

  • Liability: We are not responsible for delays caused by weather, permitting agencies, supply chain disruptions, or other factors beyond our reasonable control.

2. SMS Terms & Conditions

We may use SMS (text messaging) as part of our communication with customers who have consented to receive such messages. By opting in, you agree to the following:

2.1 SMS Consent Communication

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2.2 Types of SMS Communications

If you have consented to receive text messages from Craft Master Custom Pools Co., you may receive messages related to:

  • Appointment or consultation reminders

  • Project or construction updates

  • Billing or account inquiries

  • Promotions or offers (if applicable)

Example:
“Hello, this is a reminder of your scheduled pool design consultation with Craft Master Custom Pools Co. at your property on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

2.3 Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2–4 SMS messages per week related to your project status, billing, or appointments.

2.4 Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

2.5 Opt-In Method

You may opt in to receive SMS messages from Craft Master Custom Pools Co. in the following ways:

  • Verbally, during a conversation with our staff

  • By submitting an online form on our website

  • By signing a consent form during your project intake process

2.6 Opt-Out Method

You may opt out of receiving SMS messages at any time. To do so:

  • Reply “STOP” to any SMS message you receive.

  • Or, contact us directly at info@craftmastercustompools.com or (561) 798-7929 to request removal from our messaging list.

2.7 Help

If you are experiencing issues, reply with the keyword “HELP” or visit www.craftmastercustompools.com.

2.8 Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting “STOP.”

  • For assistance, text “HELP” or contact us directly.

  • Message frequency may vary.

3. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a new effective date.

4. Contact Us

If you have any questions regarding these Terms & Conditions or SMS communications, please contact us:

  • Email: info@craftmastercustompools.com

  • Phone: (561) 798-7929

  • Address: Craft Master Custom Pools Co.
    8233 Gator Ln, Suite 20
    West Palm Beach, FL 33411